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Having examined the definition of excellent customer service, one should ask whether or not he or she has what it takes to excel in such a role. Being an effective communicator and having patience, compassion and the ability to exercise self control top the list of characteristics that are required in any customer service department.
Positive staff attitude, business knowledge and experience clearly have an effect in terms of the customer experience, operational efficiency and morale. It is for that reason a range of initiatives to address morale and employee satisfaction are key to the successful service enhancement.
Customer service excellence is really the intersection of two things: What does the customer expect? What can you deliver? You've probably heard the addage, "Under promise, over deliver". That's the true root of excellent customer service. A customer that is delighted by their experience expected something lower than you provided. The Customer Service Excellence, (previously the "Charter Mark") is an accreditation for organisations, intended to indicate an independent validation of achievement.
Excellent customer service to me means, continually giving the best serivce to every customer every time, finding ways to better serve each customers individual needs. Work towards creating an atmosphere of cooperation and friendliness to make every customer feel that he or . Be certain that your passion for customer service runs rampant throughout your company. Employees should see how good service relates to your profits and to their futures with the company. Be genuinely committed to providing more customer service excellence than anyone else in your industry.